It was early on a Saturday morning and I had a long day ahead of me as I went to move some things to storage. I stopped to grab a quick bite at a bagel store that was conveniently along the way.
How does a business recover from the inevitable Customer Service challenges that will happen?
By taking the time to capture potential issues and identifying the possible causes, you can develop solutions to prevent them and train employees to seamlessly address the issues that occur.
Check out the YouTube link below on how to put a plan in place, because....STUFF's GONNA HAPPEN.
"Customer Service is what takes place while performing a transaction for a customer, Customer Satisfaction is the overall feeling to advocate for your brand or NOT, as a result of all the experiences that occur during to exposure to your brand"...Chris W. Bryan