Don't fall for these traps!
Poor Customer Satisfaction can be traced back to five primary areas that need to be addressed in your small business.
Download this FREE Ebook to make sure you're covering all your bases.
Businesses are losing millions because of poor customer experience.
These are scary statistics for business owners but we're here to turn these challenges into opportunities for your business to make more money, serve more people, and increase your market value.
73% of business with above-average customer experience make more money
Employee tips increase 7X more when they focus on customer satisfaction
Unhappy customers tell 17 more people about their bad experience
I wanted to do a complete makeover of the restaurant and I also wanted to makeover my employees. So, I reached out to Chris, so he can give us a couple sessions talking with him, and with my employees, just so they can reach another level in their customer service, and satisfying the customers.
My employees, they're actually a lot better. They're more professional. Our sales have gone up about 30%.
They get more tips now, and we're having more fun, actually. There's less stress on me to keep telling them what to do. They know what to do now
— Sophia Anglin, OWNER of ELLIS KITCHEN