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50% of SMALL BUSINESESS fail within their first year and over 80% fail within 10 years.

A major reason for this is low CUSTOMER SATISFACTION

  • Customer Satisfaction should not be an afterthought but part of the strategic plan to grow your business.
  • Not having a Customer Satisfaction plan leads to employees not being well-trained on customer service and business practices that lead to undesirable customer experiences.
  • A well-executed Customer Satisfaction plan leads to small business owners being able to account for all aspects of the customer journey and being able to guarantee customer satisfaction.
  • This website will provide small business owners with tools to develop and execute a customer satisfaction plan, increase revenues and assure business longevity.
START HERE: GET YOUR CUSTOMER SATISFACTION BOOK

Don't fall for these traps! 

Poor Customer Satisfaction can be traced back to five primary areas that need to be addressed in your small business.

Download this FREE Ebook to make sure you're covering all your bases.

Businesses are losing millions because of poor customer experience.

These are scary statistics for business owners but we're here to turn these challenges into opportunities for your business to make more money, serve more people, and increase your market value.

73% of business with above-average customer experience make more money
Employee tips increase 7X more when they focus on customer satisfaction
Unhappy customers tell 17 more people about their bad experience
WORK WITH US

I wanted to do a complete makeover of the restaurant and I also wanted to makeover my employees. So, I reached out to Chris, so he can give us a couple sessions talking with him, and with my employees, just so they can reach another level in their customer service, and satisfying the customers.

My employees, they're actually a lot better. They're more professional. Our sales have gone up about 30%. 

They get more tips now, and we're having more fun, actually. There's less stress on me to keep telling them what to do. They know what to do now

— Sophia Anglin, OWNER of ELLIS KITCHEN

 

LEARN HOW THEY DID IT

Our services meet you, your business, and your employees where you're at.

Customer Satisfaction Consultation

Get a comprehensive assessment of your small business looking at how each aspect of your operation ultimately impacts the satisfaction of your customers.

LEARN MORE

Customer Service
Training

Empower your frontline staff staff with the essential skills and the right tools to provide exceptional service to your customers.

LEARN MORE

Meet Christopher Bryan

CHIEF CUSTOMER SATISFACTION OFFICER

 

BLOGS & OTHER FREE RESOURCES

🇯🇲 Download this FREE Customer Satisfaction Report for Jamaican Restaruants

Join our Facebook Group & Start Building Better Communities

How does customer satisfaction and customer retention correlate?
Stay updated with the latest news on growing your small business through a focus on Customer Satisfaction.

RESOURCES FOR BUSINESS OWNERS AND TEAMS

FREE Ebook: Top 5 Killers to Customer Satisfaction
FREE Download: Customer Satisfaction Report for Jamaican Restaurants 🇯🇲 
Join our Facebook Group & Start Building Better Communities
Shop & Support Black Owned Businesses